Most bank customers abandon account opening – how to regain control
A growing number of bank customers are abandoning the account opening process, raising concerns about lost revenue and customer frustration. ...
Tag: Customers
Banks don’t know their customers. AI might – if they let it
Despite offering everything from mortgages to savings apps, many banks still don’t understand their customers’ needs, behaviours or financial lives ...
Why 74% of banking customers are ready to leave
Capgemini's new research shows most banking customers are indifferent or dissatisfied with their current banks, leading to "silent attrition" as ...
The onboarding and KYC mistakes costing you customers
Many digital onboarding and KYC processes are convoluted and frustrating. A smooth user experience is fundamental if firms don't want ...
Your bank’s marketing budget isn’t the problem – Your strategy is
Marketing today isn’t just about brand awareness — it should be a powerful engine driving customer engagement, digital adoption, and ...
The latest trends and innovations in neobanking and how they’re changing the game for consumers and businesses alike.
The rise of neobanking in fintech Neobanking refers to a type of financial institution that operates entirely online, with no ...
Judge in FTX bankruptcy rejects media challenge, says customer names can remain secret
A Delaware bankruptcy judge says the names of individual customers of collapsed cryptocurrency exchange FTX Trading can be permanently shielded ...
Celsius files to reopen withdrawals for a minority of customers
Celsius has motioned for $50 million worth of the total $225 million held in the Custody Program and Withhold Accounts ...