Indonesia’s Bank Jago has allocated approximately 5 billion rupiah to artificial intelligence as it seeks to improve lending assessments, fraud detection and customer service. The investment, outlined on 10 September, comes as the digital bank expands its customer base and develops closer connections with Indonesia’s financial technology platforms.
Bank director Supranoto Prajogo presented the plans during the company’s Public Expose Live 2026 presentation. He said AI was already being used across several operational areas, with the spending intended to support greater efficiency.
The announcement offers an example of how digital banks are applying technology to everyday banking operations, from assessing credit portfolios to answering routine customer enquiries.
Credit checks and fraud detection
According to Prajogo, Bank Jago uses AI to assist assessments of its retail lending portfolio and identify potentially fraudulent banking activity.
Its customer-service chatbot also uses the technology to answer basic questions that do not involve customers’ personal information.
These applications could help the bank process information and respond to customers more quickly. However, the announcement did not quantify the resulting cost savings or improvements in fraud detection.
Customer numbers pass 20 million
Alongside its technology plans, Bank Jago reported 20.1 million customers at the end of June 2026, including 14.7 million funding customers using its app.
Customer deposits reached 27.6 trillion rupiah, up 23% year on year, while lending increased 24% to 26.6 trillion rupiah. First-half net profit totalled 189 billion rupiah.
The bank reported a gross non-performing loan ratio of 0.8%. These figures describe its position at the end of June, rather than its current October performance.
Connecting banking with daily financial activity
Partnerships with GoTo, Bibit and Stockbit allow customers to connect banking with payments and investments. Bank Jago also introduced a credit-health feature and an investment dashboard designed to bring information from different platforms into its app.
Together, these developments suggest a strategy focused on becoming a regular part of customers’ financial lives.
For Indonesia’s digital banking sector, the practical test is whether growing customer numbers translate into dependable services and sustainable earnings. AI may support that process, but its value will depend on measurable improvements in accuracy, efficiency and customer experience.
Newshub Editorial in Asia – 1 October 2026
Indonesia’s Bank Jago has allocated approximately 5 billion rupiah to artificial intelligence as it seeks to improve lending assessments, fraud detection and customer service. The investment, outlined on 10 September, comes as the digital bank expands its customer base and develops closer connections with Indonesia’s financial technology platforms.
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